Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies depending on the product type and customization requirements. For standard products with logo printing, the typical MOQ is 50-100 pieces. For fully customized OEM/ODM projects, the MOQ may be higher. Please contact us with your specific requirements for an accurate quote.

Question 2

How long is the production lead time?

Accepted Answer

Standard production lead time is 15-25 working days after artwork approval and deposit payment. Rush orders may be accommodated with additional fees. Complex customizations or large volumes may require extended timelines. We'll provide a detailed production schedule upon order confirmation.

Question 3

Which printing methods are available?

Accepted Answer

We offer multiple branding techniques: Laser Engraving (permanent, elegant finish), Silk Screen Printing (vibrant colors, 1-4 colors), UV Printing (full-color, photographic quality), and Heat Transfer Printing. The best method depends on your design, material, and budget—our team will recommend the optimal solution.

Question 4

Can I order samples before placing a bulk order?

Accepted Answer

Yes, we highly recommend ordering samples. We can provide blank samples for material evaluation or custom samples with your logo. Sample costs and shipping fees apply and are typically deducted from your bulk order. Sample production takes 5-7 working days.

Question 5

What types of materials are available?

Accepted Answer

We offer premium materials including: Stainless Steel 304/316 (food-grade, durable), Borosilicate Glass (heat-resistant, eco-friendly), Ceramic (premium finish, customizable glazes), BPA-free Plastic components, and Bamboo/Wood accents. All materials meet international safety standards.

Question 6

Do you support corporate bulk orders?

Accepted Answer

Absolutely! We specialize in corporate bulk orders for employee gifts, client appreciation, event giveaways, and promotional campaigns. We offer volume discounts, dedicated account management, flexible payment terms, and coordinated delivery schedules to meet your corporate needs.

Question 7

How do I provide my logo for printing?

Accepted Answer

Please provide your logo in vector format (AI, EPS, PDF, or SVG) for best results. High-resolution PNG or JPG files (300 DPI minimum) are also acceptable. Our design team will create a digital proof showing how your logo will appear on the product before production begins.

Question 8

Do you provide a warranty?

Accepted Answer

Yes, all our products come with a quality guarantee. We warranty against manufacturing defects for 6-12 months depending on the product type. This covers issues like vacuum seal failure, coating defects, or structural problems. Normal wear and tear, misuse, or accidental damage are not covered.

Question 9

Do you ship across Singapore?

Accepted Answer

Yes, we provide delivery services throughout Singapore. Shipping costs depend on order volume and delivery location. For bulk orders, we can arrange direct delivery to your office or event venue. International shipping to other countries is also available upon request.

Question 10

What file formats do you accept for artwork?

Accepted Answer

We accept AI, EPS, PDF, SVG (vector formats preferred), as well as high-resolution PNG, JPG, or PSD files. Vector files ensure the sharpest reproduction of your logo. If you only have low-resolution files, our design team can help recreate your artwork for an additional fee.

Question 11

Can I customize the product color?

Accepted Answer

Yes! We offer extensive color customization through powder coating, electroplating, or colored finishes. You can provide Pantone color codes for precise matching, or choose from our standard color range. Custom colors may require higher MOQ and slightly longer production time.

Question 12

What is your payment process?

Accepted Answer

We typically require a 50% deposit upon order confirmation and 50% balance before shipment. Payment methods include bank transfer, PayNow, and corporate invoicing for established clients. Detailed payment instructions will be provided with your quotation.

Question 13

Do you offer design services?

Accepted Answer

Yes, our in-house design team can assist with logo placement optimization, product mockups, and even full graphic design services if needed. Basic design consultation is complimentary with orders. Extensive custom design work may incur additional fees.

Question 14

What is the difference between OEM and ODM?

Accepted Answer

OEM (Original Equipment Manufacturer) means we produce existing designs with your branding. ODM (Original Design Manufacturer) means we create entirely new, custom-designed products based on your specifications. ODM projects involve product development, prototyping, and typically have higher MOQ.

Question 15

Can I visit your facility or showroom?

Accepted Answer

We welcome client visits by appointment. Please contact us in advance to schedule a tour of our production facility or to view product samples at our showroom. This is an excellent opportunity to see our quality standards firsthand and discuss your project in detail.

Question 16

What are the care instructions for stainless steel bottles?

Accepted Answer

Hand washing with mild soap is recommended to preserve vacuum insulation and exterior finishes. Avoid dishwashers, which can damage the vacuum seal and printed logos. Do not use abrasive cleaners. For best results, rinse after each use and air dry with the lid off.

Question 17

Are your products food-safe and BPA-free?

Accepted Answer

Yes, all our drinkware products are made from food-grade materials and are completely BPA-free. Our stainless steel is 304/316 grade, our glass is borosilicate, and all plastic components meet FDA and EU food contact standards. Certifications are available upon request.

Question 18

Can I mix different products in one order?

Accepted Answer

Yes, you can combine different product types in a single order, subject to meeting individual MOQ requirements for each item. This is ideal for creating diverse corporate gift sets or promotional packages. Contact us to discuss your mixed-order requirements.

Question 19

What if I'm not satisfied with the sample?

Accepted Answer

If the sample doesn't meet your expectations, we'll work with you to make adjustments—whether it's logo placement, color, or printing method. We can produce revised samples until you're completely satisfied before proceeding with bulk production. Your approval is required before we begin manufacturing.

Question 20

Do you offer gift packaging options?

Accepted Answer

Yes, we provide various packaging solutions including premium gift boxes, eco-friendly kraft boxes, individual poly bags, and custom branded packaging. Gift packaging enhances presentation and is especially popular for corporate gifts and promotional campaigns. Packaging costs vary by option.

Frequently Asked Questions

Still Have Questions?